14.1. What is this policy about?
- We aim to give you the most accessible and, at the same time, complete information about the personal data we collect and how we process it.
- We will use the personal data and other information you provide for the purposes described in our Policy, including providing you with the services you request and the goods you order, and improving your experience with us. We process only the minimum personal data necessary.
- We will also use this information to better understand you and your needs, so that the products we offer best match your interests.
- If you tell us that you do not want to receive promotional messages, we will not send them to you. Of course, opting out of promotional messages does not prevent you from receiving important messages about the product you ordered or the services provided; you will continue to receive such messages.
- The personal data you provide is protected, and we take all necessary measures to protect it. However, if a breach occurs and your personal data is compromised, we will inform you of the breach and of the measures taken to address it.
- If you find that your personal data is inaccurate, you can write to us and we will correct it.
- If you no longer want us to process your personal data and let us know, we will stop doing so. However, if the law requires us to continue processing and/or storing your data, we will comply with the law and inform you of our obligations.
- We respect your right to control your personal data.
Below is the full text of the Policy, in which we explain in more detail what kinds of personal information (personal data) we collect, how we collect it, why and with whom we may use it, how you can influence it, and other important matters.
We have tried to make the text of the Policy as clear and simple as possible, but we could not avoid some legal wording needed to describe the terms as accurately as possible.
If you still have questions after reading our Privacy Policy, you can write to us at: media@klimspro.com
14.2. Who processes your personal data.
This Personal Data Privacy Policy (hereinafter, the Privacy Policy) has been created in accordance with the General Data Protection Regulation (GDPR) to regulate the processing of personal data and describes the measures taken to ensure the security of personal data collected by the Owner specified in Section 15. For the purposes of determining obligations under the GDPR, the above-mentioned person is considered the “Data Controller”.
14.3. What do we mean by personal data?
Personal data is data that identifies you or can be used to identify you, such as your name and contact details. It may also include other information about how you use our Website.
We do not verify the accuracy of the data you provide; we trust you and assume that you are telling the truth about yourself.
14.4. When and how does this Privacy Policy apply?
14.4.1. This Privacy Policy applies to personal data about you that we collect, use and otherwise process not only when you are our client (Customer), but also when you browse our website (as a User).
Let us explain what this means:
Website – the set of graphic and informational materials, as well as computer programs and databases that make them available on the Internet at:
https://www.klims.pro and on all subdomains created on its basis.
User – the person to whom the relevant personal data relates, who views the content of the Website and/or uses the functionality of the Website.
Customer – any legally capable person who has placed an order through the Website.
14.4.2. The current version of the Privacy Policy is available on the Website at:
https://www.klims.pro/privacy. Before using our Website, you should read the Privacy Policy and, if its terms are unacceptable to you, refrain from providing us with personal data.
If you provide your personal data, this means your unconditional agreement with the terms of this Privacy Policy and the conditions and purposes of personal data processing set out in it. However, you have the right to withdraw your consent; more on this below.
14.4.3. The Privacy Policy (including any part of it) may be amended by the Data Controller, and we will immediately publish it on the Website for public review. The new version of the Privacy Policy enters into force upon its publication on the Website. If you do not agree with the new terms of the Privacy Policy, please refrain from providing personal data.
14.4.4. We are committed to protecting and respecting your privacy and will continue to do so, taking into account any changes we make to this Privacy Policy.
14.4.5. Use of the Website and its services, and use of a web browser that accepts cookie data, means that you agree that the Data Controller may collect and process cookie data in order to improve the Website, its content and functionality. Disabling and/or blocking your web browser’s option to accept cookie data means that your use of the Website may be limited, in particular with regard to some of its functions.
Let us explain this:
Cookies are a small piece of data sent by a web service and stored on your computer, which the browser sends to the web server in every HTTP request when you try to open a page of the corresponding website.
14.5. When do we collect your personal data?
We collect personal data about you whenever you use our services in any form. Most often this happens when you place an order, when you contact our specialists and when you use our Website, namely:
• when signing in via social networks;
• when filling out the contact form on the Website;
• when subscribing to a newsletter;
• when submitting reviews;
• when registering and being identified on the Website;
• during any use of the Website.
14.6. Do we collect “sensitive personal data”?
Some types of personal data, for example data about race, ethnicity or health, belong to special categories of data that require additional protection under European Union law. Biometric personal data and special categories of personal data are not processed on the Website
14.7. Purposes of processing and types of Users’ personal data received and processed by the Data Controller.
14.7.1. Types of personal data:
14.7.1.1. Personal data provided by Users. This may include, in particular:
- surname, first name, patronymic;
- telephone number;
- email address;
- other personal data that the User provides on their own.
The User is prohibited from providing personal data of third parties without their consent to such transfer, unless such personal data of third parties was obtained by the User independently from publicly available sources.
14.7.1.2. Data automatically transmitted to the Website in the course of its receipt by software installed on the User’s device, including IP address, cookie data, information about the browser, operating system, time of access, the User’s search queries, and the referrer (address of the previous page).
Let us explain what this means:
An IP address is a unique network address of a node in a computer network through which you access the Website.
14.7.2. We collect and process only such information about Users, including their personal data, as is related to achieving the following purposes:
- establishing communication with the Website User, including sending notices and requests and processing them, as well as processing requests and applications from the User for the purpose of subsequently concluding and performing a contract;
- receiving and publishing reviews;
- concluding contracts and performing the Controller’s obligations to the User under them
- recruitment;
- keeping statistics and analyzing the performance of the Website.
- posting on the Website, in the Controller’s official social media groups and other online communities, and in other advertising and information sources, for purposes not related to identifying the User.
- improving the quality of service to the User and upgrading the Website by processing requests and applications from the User, as well as recording telephone conversations with the Controller in order to improve service quality and to preserve evidence in the event of disputes between the Controller and the User.
- sending the User advertising messages and newsletters about the products and services of the Controller and its partners, special offers, promotions, prize draws, contests and surveys to the User’s email address via email newsletters, SMS messages and push notifications. The User may opt out of receiving informational messages by sending the Controller an email at
media@klimspro.com with the subject line “Opt-out of notifications about new products, services and special offers” or by unsubscribing using the functionality of the message itself.
If it becomes necessary to use personal information about Users for purposes not provided for by the Privacy Policy, we request the User’s consent to such actions.
14.8. When do we send you promotional messages?
If you give your consent, we will send you promotional messages about our products and services from time to time.
We respect your right to opt out of receiving promotional messages, as described above.
14.9. Legal basis for data processing.
14.9.1. We process your personal data only if we have a lawful basis to do so. This basis depends on the reasons for which we collect and process your personal data.
14.9.2. Most often, the basis for data processing is:
- contracts concluded between us and you, i.e. we will process your personal data to fulfil our obligations to you (for example, to deliver goods);
- the consent to the processing of personal data that you have given us (covering a specific list of such data and specific purposes).
14.9.3. In addition, the law permits us to process personal data in the following cases:
- if the use of your personal data is necessary to comply with a legal obligation to which we are subject;
- to protect your vital interests or those of another person.
14.9.4. We process personal information, including personal data, only if:
- processing is necessary to fulfil our contractual obligations to you.
- processing is necessary to comply with legal obligations.
- you consent to the use of your personal data for the purpose of providing promotional materials or for other specific purposes
- under applicable law, processing is necessary for our legitimate interests, provided that such processing does not significantly affect your interests, fundamental rights and freedoms. When processing personal information on this basis, we will always seek to strike a balance between our legitimate interests and the protection of your privacy.
14.10. How long do we keep personal data?
We will keep your information for as long as we need it for the purposes of processing. For example, we keep your data to fulfil our contractual obligations and, after they have been fulfilled, to be able to respond to any request, complaint or claim from you. Information may also be kept so that we can continue to improve our service and reward you for your loyalty. We regularly review whether it is still necessary to process personal data, and if there is no legal, business or customer need to keep this information, we will securely delete it.
14.11. Who has access to your personal data?
In most cases, personal data is processed automatically, without access by employees. Where such access exists, it may be granted to those persons who need it to perform their tasks. To ensure the security of internal data, all employees must follow the rules and procedures for data processing. They must also comply with all technical and organizational security measures adopted to protect personal data.
Agreeing to this Privacy Policy implies consent to the receipt of statistical depersonalized data (without identifying the Personal Data Subject) about the actions of the Personal Data Subject when using the Website.
14.12. How do we protect your personal data?
We have implemented adequate technical and organizational measures to protect personal data against unauthorized, accidental or unlawful destruction, loss, alteration, misuse, disclosure or access, as well as against other unlawful forms of processing. These security measures have been adopted taking into account the state of the art, the cost of implementation, the risks associated with processing and the nature of the personal data, and include the following:
- anti-virus protection with database updates;
- data backup;
- limiting the number of persons with access to personal data.
- appointing persons responsible for organizing the processing and ensuring the protection of personal data;
- assessing how well personal data is protected, whether the measures taken are effective and whether they are being implemented;
- establishing rules for access to personal data, and registering and recording all actions performed with personal data;
- restricting access to premises where personal data carriers are located and where processing is carried out;
- establishing password complexity requirements for access to systems containing personal data;
- timely software updates;
- detecting unauthorized access to personal data and taking measures to establish its causes and possible consequences;
14.13. With whom do we share personal data?
14.13.1. We may transfer your personal data:
- To partners, such as owners of websites and applications, advertising networks and other partners that provide the Controller with services related to the placement and display of advertising on websites, programs, products or services owned or controlled by such partners;
- To partners engaged by the Controller to provide services to Users on the platform at
https://www.klims.pro- To partners in order to provide Users with specialized offers to conclude civil law contracts.
We provide personal data only to partners who maintain high standards of personal data protection (the GDPR or similar applicable standards) on their side and guarantee that we process personal data in accordance with the GDPR or similar applicable principles and standards.
14.13.2. We may transfer your personal data to other third parties if you have made such a request or if we are required to do so by law (the transfer is provided for by applicable law).
14.13.3. If our company takes part in a merger, acquisition or any other form of sale of some or all of its assets, the data set is transferred together with them. In this case, all obligations to comply with the Privacy Policy pass to the acquirer of the assets.
14.13.4. We will also provide your information in response to a reasonable request from law enforcement or other government authorities, or when contacting government authorities such as the police and regulators, to protect our rights, property or the safety of our clients, staff and assets.
14.13.5. We may be required to transfer your personal data in order to fulfil legal or regulatory obligations in any jurisdiction, including where this obligation arises from our voluntary actions or decisions (for example, our decision to operate in a particular country or related decisions).
14.13.6. We do not sell personal information, including personal data, to third parties.
14.14. Cross-border transfer
The Controller processes personal data using databases located in the Russian Federation; therefore, your personal data may be transferred and stored by us and/or third parties in countries outside the country in which you are located and outside the European Economic Area.
This may involve sending your data to countries where, under local law, you may have fewer legal rights.
We will take precautions to ensure that your data is protected in accordance with the standards set out in this Privacy Policy.
14.15. What are your legal rights regarding the personal data we process?
14.15.1. Personal data protection laws give you a number of rights. To exercise them, it is usually enough to contact us in writing (by post or email), free of charge. We will respond within 30 days, but will make every effort to do so much sooner.
Sometimes we will have to decline your request (in whole or in part) because we are obliged to comply with applicable law. In such cases, we will always explain in our response why we cannot fulfil your request.
14.15.2. You have the following rights:
A) You can ask us to stop sending you promotional materials. You will find information on how to do this in the section “When do we send you promotional messages?”. Opting out of promotional mailings will not prevent you from receiving messages about the progress of services and the fulfilment of our contractual obligations.
B) You can ask us to stop processing your personal information for marketing purposes, including analytics for targeted marketing purposes, including online advertising.
C) You can request information about the processing of your personal data, including confirmation of processing, the place and purpose of processing, the types of data, the third parties to whom the data is disclosed, the storage period and the source from which it was obtained.
D) You can ask us to correct the personal data you provided if it is inaccurate or outdated.
E) You can ask us to delete your personal data.
However, we must warn you that some data will be kept in the archive to fulfil our obligations to law enforcement agencies, government authorities and in legal proceedings. We will give you a full answer as to what information will be kept. Once the retention period required by applicable law obliging us to keep this data has expired, we will delete it.
F) Ask us to provide an electronic copy of your personal data to another company free of charge.
G) File a complaint with the competent authorities.
14.16. Forms of requests and what we will check after receiving your request.
14.16.1. You can send your request in writing or electronically.
14.16.2. Written requests include any written requests you send us, including requests sent by post.
14.16.3. Electronic requests include requests sent from the email address you used when registering with our service. We do not process requests relating to personal data received by telephone or fax, as it is not possible to verify the identity of the requester.
14.16.4. The procedure for reviewing requests is as follows:
14.16.4.1. A written request is sent to our address regardless of its form (written or electronic). Responses are prepared by our responsible specialist.
14.16.4.2. Requests and inquiries are checked for:
- the surname and first name of the applicant;
- the surname, first name and patronymic of the person whose personal data is being processed (the personal data subject);
14.16.5. If necessary, we will ask you for additional information.
14.17. What should you refer to in your request?
14.17.1. The data subject has the right to withdraw any consent and permission given for the processing of personal data at any time by sending a message to the email address weare@29.agency.
14.17.2. The data subject has the right to request the deletion, correction or updating of personal data, to request restriction of processing of personal data, or to object to the processing of personal data where provided for by applicable law. The Data Controller responds to these requests in accordance with applicable law.
14.17.3. If it is confirmed that personal data is inaccurate or that its processing is unlawful, the personal data must be updated by the Data Controller, and the processing of unlawfully obtained data must be stopped.
14.17.4. Once the purposes of processing personal data have been achieved, and in the event of withdrawal of consent to the processing of personal data, the personal data must be destroyed if:
- not otherwise provided for by a contract to which the personal data subject is a party, beneficiary or guarantor;
- the Data Controller has no right to carry out processing without the consent of the data subject given in accordance with applicable law or another agreement between the Data Controller and the data subject.